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Customer Services
We are committed to providing prompt and effective services to our customers.
If the item, service or product information you are looking for is not available on our website, please send us an email call us directly and we will be glad to answer your questions. We will do all the necessary to make your shopping experience at our store an enjoyable one.

Payment Method
We accept payment either by direct bank transfer or by credit card. We accept the following credit cards: Visa, MasterCard, Visa Delta, Visa Electron, Visa Purchasing, Solo, Switch and JCB.

Shipping
Shipping, packaging and insurance charges of all items on display are included in the price. The price listed for each item is the final cost to the customer with no additional charges involved. We ship worldwide via courier or airfreight. Customs duty charges at customer delivery country is the customer's responsibility.

Return Policy
Purchased items can be returned within 7 days of receipt. A full refund including purchase amount, and original shipping and handling charges will be made. All the costs for returned goods including shipping & handling charges are to the buyer's account and should be paid by the buyer. Returned items must be re-packed in the original packaging and shipping box. Artworks that are "Made To Order" may not be returned. Refunds will be made within 7 - 14 days once the artwork has been returned, in the same form of payment originally used for purchase. Returned items must be in good condition and properly packed in order to receive a refund.

Artwork Damaged in Transit
If the package is damaged during transport, please call us so we can arrange to have it picked up and inspected. Shipped items are always fully insured.

 

 

Delivery Period
We usually prepare and ship goods within 2 -3 days of order date. The normal period for delivery to international destinations is usually between 7 to 9 business days. However, we do not guarantee any time limit for a delivery as this can be affected by factors such as Customs clearance and international airlines flight delays.

Orders
Orders can be placed with us 24 hours a day, 7 days a week as follows

Online at :
By Telephone
:
00357 25 81 27 12
By Fax
:
00357 25 81 27 13
By email
:

Our customer service hours are:
Monday - Friday
09:00 a.m. - 06:00 p.m.


Contact Information
We can be contacted as follows:

By Telephone
:
00357 25 81 27 12
By Fax
:
00357 25 81 27 13
By email
:


We can also be contacted by mail at:
R. F. Alsos Enterprises Ltd.
27 Zodias str. Apos. Andreas - Kolossi
4632 Limassol
Customer Services
P. O. Box, 54218
3722 Limassol
Cyprus

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